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Making a complaint
role play
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The pairs work through their handouts, deciding on the
setting of the role play (unless you have decided this for them to fit the
lesson theme) and the other factors. Each pair is likely to
come up with a different scenario. Briefly check the cards to make sure that
everybody has understood the format. Then the pairs act out the situations
they have devised. |
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Making a
complaint PLACE ______________ ticket office ______________
shop Other commercial place: __________________ STUDENT A: CUSTOMER What’s your problem? _______________________________________________ _________________________________________________________________ _________________________________________________________________ What results do you want from the conversation?
_________________________ _________________________________________________________________ _________________________________________________________________ STUDENT B: You work in the place. What’s your job, exactly? Assistant
/ Manager / ___________ (other) Are you helpful / unhelpful /
friendly / unfriendly / ___________ (other)? What happens in the end? __________________________________________ ________________________________________________________________ ________________________________________________________________ |
© ELTgames.com / Jon Marks. This
activity first appeared in English Teaching Professional magazine